High-tech and Silicon Valley

There is an article in today’s Mercury News about how the San Jose Vice Mayor Cindy Chavez is struggling simply to get some content online and frustrated about it. Being in the Silicon Valley does not make everything automatically hi-tech!

Another example from my personal experience is Silicon Valley Bank’s online banking system. You would expect them to have the coolest online banking facility given that they are based in the valley and their bread and butter revolves around start-ups. But God, their online banking system sucks big time, and they charge for it!!

Yet another example, is the lobby of many high tech companies. When you go in they check your bags, collect your laptop tags etc etc. But unfortunately, everytime you go in, they have to manually enter your name, company name etc. At a min I would assume that this manual process need not occur each and everytime! If my name is entered in the system as a visitor, shouldn’t you store it for retrieval at least for a brief period of time, say a month or two? So we don’t have to go through this exercise of spelling out your details every single time?

Other examples that come to mind. Doctor’s offices in general are mostly paper based. Most restaurants never bother to track their customers and their dining patterns.

Being in Silicon Valley does not make everything automatically hi-tech. So I am not surprised at the Vice Mayor’s predicament.

Author: Pran Kurup

Pran Kurup is founder and CEO of Vitalect, Inc.

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