Post office

Been to the US post office lately? You go to the post office most often to mail something. This often means you want to send something fast and of course, cheapest. Unfortunately, these two don’t go together (in case you didn’t already know this!). On the other hand, you are flooded with options — Sir, would you like to send this by priority mail? Would you like a receipt? Would like delivery confirmation? Or would you just like to track it online? Btw, you can also send this by certified mail? Just when you think this might be your magic formula, the next question comes along — Sir, certified ok, but priority also? Receipt also? Deliver confirmation? How about express mail? I’ll give you an envelope for free! Would you like to buy some stamps today? (this is straight from the “ask about fries” McDonald’s school of customer training) Finally, an easy one, but no thank you!

The guy in front of me in the line was hilarious. He told the service agent, “Send this package the cheapest way, lose it if you can, I just want some proof that I mailed it!”.

Author: Pran Kurup

Pran Kurup is founder and CEO of Vitalect, Inc.

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